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Template notice: These policies were adapted for DialBrio from a prior vendor template and have not yet been reviewed by counsel. This page is not legal advice.

Legal

Terms of Service

Effective date: September 28, 2026 · Last updated: November 3, 2026

Operated by DialBrio · dialbrio.com

IMPORTANT: BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 15. READ ALL TERMS CAREFULLY BEFORE USING THE SERVICE.

1. Definitions

"Company," "we," "us," or "our" means DialBrio, operator of https://dialbrio.com and associated applications.

"Customer," "you," or "your" means the individual or entity that accesses or uses the Service, including employees, agents, and end users under your account.

"Service" means DialBrio products and features, including power and parallel dialing, conversation management, CRM integrations (such as GoHighLevel and HubSpot), call recording and transcription, campaign and list tools, compliance controls, API and webhooks, sub-account management, and related software.

"User Data" means data, recordings, transcripts, leads, campaigns, and other materials you upload, transmit, or generate through the Service.

"Sub-Account" means an account created under your primary account, including client or agency sub-accounts.

2. Acceptance of terms

YOUR COMPANY, ORGANIZATION, AND/OR END USER IS LIABLE FOR ALL CALLS, TEXT MESSAGES, VOICEMAILS, AND OTHER COMMUNICATIONS ORIGINATING FROM YOUR ACCOUNT AND ANY SUB-ACCOUNTS UNDER YOUR CONTROL.

By creating an account or using the Service, you represent that you are at least 18, have authority to bind your organization, have read these Terms, and will comply with applicable law. We may modify these Terms; continued use after changes constitutes acceptance.

3. Telecommunications compliance and responsible use

The Service provides tools for outbound and inbound voice, SMS, email, and related communications. You are solely responsible for compliance with all applicable laws.

3.1 Federal compliance

You agree to comply with applicable federal rules, including the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR), CAN-SPAM Act, FCC caller ID and robocall mitigation rules, A2P 10DLC registration where applicable, and National Do Not Call Registry requirements. This list is not exhaustive.

3.2 State and international compliance

You are responsible for state, provincial, and international laws, including state DNC lists, calling time restrictions, consent requirements, and call recording laws (one-party and all-party consent jurisdictions).

3.3 Consent

Before initiating communications, you must obtain all required consents, including prior express written consent for telemarketing to wireless numbers where required, SMS opt-in per carrier and CTIA guidelines, and any other legally required permissions. You must maintain consent records and produce them upon request.

3.4 Do-not-call and opt-out

  • Scrub lists against the National DNC Registry and applicable state lists before campaigns
  • Maintain an internal DNC list and honor opt-outs immediately
  • Use DNC and opt-out features in the Service
  • Process SMS opt-outs within legally required timeframes

3.5 Calling conduct

  • Observe calling time restrictions based on recipient time zones
  • Provide accurate caller ID and required disclosures
  • Do not target emergency or life-safety numbers
  • Do not engage two or more lines of a multi-line business simultaneously
  • Do not send charge-incurring messages without proper consent

3.6 Compliance tools disclaimer

We may provide compliance-related features (calling hour restrictions, timezone controls, DNC management, consent tracking). These assist your compliance efforts but do not transfer legal responsibility to us. You remain solely responsible for compliance.

4. Artificial intelligence and automation

The Service may include AI-assisted features such as transcription, call scoring, analytics, and automation capabilities that may evolve on our roadmap. You are solely responsible for AI configurations you enable, statements made on your behalf, legal disclosures to recipients, and monitoring performance.

AI outputs are provided "as is" and may contain errors. Do not rely solely on AI outputs for legal, medical, or financial decisions. We are not liable for losses arising from AI-generated content or automated actions you deploy.

5. Call recording, transcription, and data

You are solely responsible for obtaining required recording consent. You retain ownership of User Data and grant us a limited license to process it to provide and improve the Service (including anonymized or aggregated improvement of features). Upon deletion, the license ends subject to retention obligations.

User Data may be retained during your active account and for up to ninety (90) days after cancellation unless law requires longer retention. Export data before cancellation. We may disclose communication records to regulators or law enforcement when legally required.

6. Sub-accounts and agency use

If you create Sub-Accounts or serve clients through the Service, you ensure all users comply with these Terms and applicable law, bind sub-users to terms at least as protective as this Agreement, and remain liable for Sub-Account activity and fees.

7. API, integrations, and webhooks

  • Keep API credentials confidential; you are liable for activity under your keys
  • We may impose rate limits or usage quotas
  • Third-party integrations are provided "as is"
  • You may not use the API to build a competing product or reverse engineer the Service
  • We may modify or discontinue API endpoints with reasonable notice

8. Limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM IMPLIED WARRANTIES AND ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE FEES YOU PAID IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. We are not liable for third-party carriers, AI providers, hosting vendors, or integration partners.

9. Indemnification

You agree to indemnify and hold harmless the Company and its officers, directors, employees, and agents from claims arising from your use of the Service, violations of law (including TCPA, TSR, CAN-SPAM, and recording laws), content you transmit, actions of AI or Sub-Accounts you configure, and failure to honor opt-outs or obtain consent.

10. Force majeure

We are not liable for delays or failures due to events beyond reasonable control, including natural disasters, labor disputes, government actions, carrier or internet outages, and third-party cyber incidents.

11. Suspension and termination

We may suspend or terminate access immediately if we believe you violate telecommunications law, pose legal risk, receive carrier or regulatory complaints, are delinquent on payment, or threaten platform integrity. You may cancel per in-product flows or by contacting support. Cancellation timing and refunds follow your plan terms; prepaid fees may be non-refundable for termination for cause.

Upon termination, access ends and User Data may be deleted after the retention period in Section 5. Sections on compliance, AI, data, liability, indemnification, dispute resolution, and general provisions survive.

12. Billing and payment

Accounts are generally prepaid unless otherwise agreed. Subscriptions renew automatically until canceled. Usage-based fees (minutes, SMS, numbers, add-ons) may apply per published pricing. Late payments may incur fees, suspension, or collection. Dispute billing issues within thirty (30) days before chargebacks. Fees are non-refundable except where required by law or stated in writing.

13. Intellectual property

The Service, DialBrio name, logos, software, and documentation are owned by the Company. You may not copy or create derivative works without permission. You retain ownership of User Data. Feedback you provide may be used without restriction.

14. Privacy

Our Privacy Policy at /privacy-policy is incorporated by reference. You are responsible for lawful processing of personal data you upload about your contacts, including obtaining consents required in their jurisdictions.

15. Dispute resolution, arbitration, and class action waiver

Before formal proceedings, contact us to attempt informal resolution for at least thirty (30) days.

ANY DISPUTE ARISING FROM THIS AGREEMENT OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS COMMERCIAL ARBITRATION RULES, IN Wyoming OR ANOTHER MUTUALLY AGREED LOCATION. THE ARBITRATOR'S DECISION IS FINAL AND BINDING.

YOU AND THE COMPANY AGREE TO BRING CLAIMS ONLY ON AN INDIVIDUAL BASIS, NOT AS A CLASS OR REPRESENTATIVE ACTION. Either party may seek injunctive relief for intellectual property or confidentiality violations in court.

16. General provisions

This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. This Agreement, the Privacy Policy, and any signed order forms are the entire agreement. If a provision is invalid, the remainder remains in effect. You may not assign without consent; we may assign in connection with a business transfer. Notices may be sent by email or in-product messages.

17. Contact information

Questions about these Terms: DialBrio, Wyoming, United States. Email: support@dialbrio.com. Website: https://dialbrio.com.