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Template notice: These policies were adapted for DialBrio from a prior vendor template and have not yet been reviewed by counsel. This page is not legal advice.

Legal

Phone Call and Communications Policy

Effective date: September 28, 2026 · Last updated: November 3, 2026

Operated by DialBrio · dialbrio.com

YOUR COMPANY, ORGANIZATION, AND/OR END USER IS LIABLE FOR ALL CALLS, TEXT MESSAGES, VOICEMAILS, AND OTHER COMMUNICATIONS ORIGINATING FROM YOUR ACCOUNT AND ANY SUB-ACCOUNTS UNDER YOUR CONTROL.

By accessing or using https://dialbrio.com, you acknowledge that you have read, understood, and agree to this Phone Call and Communications Policy. This Policy supplements the DialBrio Terms of Service. If there is a conflict, the Terms prevail.

1. Purpose and scope

It is the intention of DialBrio ("the Company") and its customers to maintain high standards of compliance and ethical conduct in outbound and inbound communications. This Policy applies to voice calls, SMS/MMS, and other communications initiated through the DialBrio platform, including by Sub-Accounts or agency users.

2. Customer responsibility and liability

You are solely responsible for how you and your users employ DialBrio, including all communications initiated by employees, contractors, or automation you configure. You must comply with applicable federal, state, local, and international telecommunications and marketing laws.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY IS NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. THE COMPANY'S TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

3. Compliance obligations

3.1 Legal awareness

Review applicable laws before campaigns, including TCPA, TSR, CAN-SPAM, FCC rules, and A2P 10DLC requirements. Consult qualified counsel when uncertain.

3.2 Calling and texting hours

Honor federal and state time windows based on the recipient's time zone. Use timezone enforcement and calling-hour controls in the platform.

3.3 Consent

  • Obtain required prior express written consent for telemarketing calls and texts to wireless numbers where required
  • Do not send prerecorded sales messages or unsolicited texts without proper consent and relationship
  • Maintain consent records and produce them upon request

3.4 Do-not-call compliance

  • Scrub lists against the National DNC Registry and applicable state lists
  • Honor opt-out requests immediately using platform DNC tools and your internal list

3.5 Caller identification

Transmit accurate caller ID, identify your organization at the start of calls, and comply with STIR/SHAKEN and related authentication requirements.

3.6 Prohibited communications

  • No calls or messages to emergency or life-safety numbers
  • No simultaneous engagement of two or more lines of a multi-line business
  • No threatening, abusive, harassing, defamatory, or fraudulent communications
  • No unlawful caller ID spoofing

3.7 AI and automation

You are responsible for automated or AI-assisted communications you enable, including reviewing configurations, providing disclosures where required, and disabling non-compliant automation promptly.

4. Company practices

The Company does not run outbound campaigns on your behalf. Campaign decisions, content, lists, and execution are your responsibility. We may process misdirected DNC requests related to our customers to reduce harm to recipients. We may suspend or terminate accounts that violate this Policy or law without refund.

5. Compliance resources

6. Consumer do-not-call requests

To register on the National Do Not Call Registry, visit https://www.donotcall.gov or call 1-888-382-1222. If you received an unwanted call or text from a business using DialBrio, contact that business first. If you cannot identify the sender, email us at support@dialbrio.com with caller ID, date, time, and details; we will try to route your request appropriately.

7. Enforcement

ANY BREACH OF THIS POLICY MAY RESULT IN IMMEDIATE SUSPENSION OR TERMINATION WITHOUT REFUND. We retain communication records and may disclose them to regulators or law enforcement when legally required.

8. Agreement

By using DialBrio, you confirm that you agree to this Policy and the Terms of Service at /terms.

DialBrio, Wyoming, United States. Email: support@dialbrio.com. Website: https://dialbrio.com.