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Template notice: These policies were adapted for DialBrio from a prior vendor template and have not yet been reviewed by counsel. This page is not legal advice.

Legal · CCPA

California Privacy Rights Notice

Effective date: September 28, 2026 · Last updated: November 3, 2026

Operated by DialBrio · dialbrio.com

1. Applicable law

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA"), provides California residents specific rights regarding personal information. Enforcement includes the California Privacy Protection Agency and the California Attorney General.

This notice is not legal advice. Consult qualified counsel about how California privacy law applies to your business.

2. Who the CCPA applies to

The CCPA applies to for-profit businesses that collect California residents' personal information and meet statutory thresholds (annual revenue, volume of personal information processed, or revenue from selling/sharing personal information). Personal information is broadly defined to include data linked or linkable to a consumer or household.

3. Our role as a service provider

DialBrio operates DialBrio at https://dialbrio.com, a platform customers use to conduct outbound and inbound communications with their business contacts. For personal information customers upload or process through the platform (lead data, recordings, transcripts, contact details), we act as a "service provider" under the CCPA:

  • Customers remain controllers of their contacts' personal information
  • We process that information only to provide the Service or as instructed by customers
  • We do not sell or share customer contact data for our own commercial purposes
  • We do not use customer contact data for purposes other than providing and improving the Service, except as permitted by law

4. California consumer rights

  • Right to know categories and specific pieces of personal information collected, sources, purposes, and sharing
  • Right to delete personal information, subject to exceptions
  • Right to correct inaccurate personal information
  • Right to opt out of sale or sharing (including cross-context behavioral advertising)
  • Right to limit use of sensitive personal information
  • Right to non-discrimination for exercising CCPA rights

5. How to exercise your rights

5.1 If you are not a DialBrio customer

If you received a call, text, email, or voicemail from a business using DialBrio, that communication came from our customer, not from us. Contact the business that contacted you to exercise privacy rights regarding data they control. As a service provider, we process customer contact data on their instructions and generally cannot fulfill consumer requests for data we do not control.

If you cannot identify the business, contact support@dialbrio.com and we will make reasonable efforts to direct you to the appropriate party.

5.2 If you are a DialBrio customer

California residents with an active account may submit a CCPA request via account settings (where available) or email support@dialbrio.com with subject line "CCPA Rights Request." We will verify identity and respond within 45 days as required by law.

5.3 Former or prospective customers

Unsubscribe from marketing using the link in our emails. To exercise rights regarding information we hold about you directly, email support@dialbrio.com with subject line "CCPA Rights Request."

6. Personal information we collect (customers)

  • Identifiers: name, email, phone, address, IP, credentials
  • Commercial information: subscriptions, billing, usage
  • Internet/electronic activity: logs, browser, pages, feature usage
  • Professional information: company, title, industry
  • Audio/visual information: recordings and voicemails you initiate through the platform
  • Inferences: preferences and usage patterns derived from the above

7. How we use personal information

  • Provide, maintain, and improve DialBrio
  • Process payments and manage accounts
  • Communicate about accounts, updates, and support
  • Security, fraud prevention, and legal compliance
  • Improve features using anonymized or aggregated data where applicable

8. Disclosure of personal information

We may disclose personal information to service providers (hosting, payments, telecommunications, AI processing), authorities when legally required, and professional advisors as necessary. We do not sell personal information. We do not share personal information for cross-context behavioral advertising as defined under CPRA for customer contact data we process as a service provider.

9. Data retention

We retain personal information while accounts are active and as needed to provide the Service. After cancellation, data may be retained up to ninety (90) days before deletion, unless longer retention is required by law or for legitimate business purposes.

10. Customer obligations under the CCPA

If you are a DialBrio customer that qualifies as a "business" under the CCPA, you are responsible for privacy notices to your contacts, required consents, responding to their rights requests for data you control, and ensuring your use of the platform complies with privacy law—including appropriate service provider terms for Sub-Accounts you operate.

11. Changes to this notice

We may update this notice for legal or operational changes. Material updates may be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance.

12. Contact information

Questions or CCPA requests: DialBrio, Wyoming, United States. Email: support@dialbrio.com. Website: https://dialbrio.com.