Conversations
Texts and calls on one record.
An inbox built for follow-up: every SMS and call for a lead in one thread, which rep replied, whether it was delivered, and which number it went out on.
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Two-way inbox
Nothing slips between a missed call and a text back
- Filters that match the job
- Unread, mine, unassigned and team views. Search by name, number or message.
- Delivery you can trust
- Queued, sent, delivered, read or failed, per message, with the reason when it fails.
- The right caller ID
- Replies go out from the number the lead already knows, with A2P registration status visible.
- Room for more channels
- The inbox is built so new channels slot in without changing how your reps work.
Rachel Donovan
(303) 555-0101
- Outbound call · no answer · 2:39 PM
- Hi, yes I filled out the form. What's the next step?2:41 PM
- Thanks Rachel. It's a free 30-minute design consult. Thursday at 10 or Saturday at 11?Maya · 2:43 PM · delivered
- Saturday at 11. My husband wants to join.2:47 PM
- Booked for Saturday at 11:00. You'll get a reminder the day before.Maya · 2:48 PM · read
Questions
Can reps SMS and call from the same place?
Yes. The two-way inbox keeps every SMS and call for a lead in one thread, so a rep can text back after a missed call without leaving the record.
Put every client on one queue.
Book a 20-minute demo. Bring your GoHighLevel setup and we will show you how it maps to DialBrio.
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