AI intelligence
A coach on every single call.
Transcripts, playbook scores and objection patterns for every conversation, so managers coach from data. The AI features are in early access, and calling works fully with AI switched off.
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Early access
Scoring, coaching and agents
Every feature below is rolling out to customers in small groups, on every plan and not billed separately. The AI voice and SMS agents are part of the Agency and Enterprise plans.
Transcription & sentiment
Full-call transcripts with speaker separation, sentiment and searchable keywords across your whole call history.
Automated call scoring
Each call is graded against your playbook: opener, discovery, objection handling, close attempt. The calls worth a manager's attention rise to the top.
Objection & talk-track analytics
See which objections kill deals, which rebuttals work, and how top performers phrase them, aggregated across the team.
Real-time whisper & barge
Managers listen live, whisper prompts only the rep hears, or join the call. New hires ramp in weeks, not months.
Revenue attribution
Every booked appointment traces back to the call, campaign and list that produced it, per rep and per client.
AI voice & SMS agents
Autonomous agents qualify inbound calls, revive cold lists and book appointments onto rep calendars, with a human handoff the moment a lead gets serious.
Ground rules
AI suggests. Your rules decide.
We built the dialer first so AI can fail without taking calling down with it.
- Every AI result shows its confidence. Nothing is presented as certain.
- AI can suggest an outcome. A rep or a deterministic rule records it.
- DNC, consent and calling hours are never overridden by a model.
- AI voice agents always disclose that they are automated, and hand off to a human when a lead gets serious.
- Providers are swappable. Transcripts and recordings stay in your storage.
Questions
Do I need AI features to use DialBrio?
No. The dialer, queues, and CRM sync work without AI. Transcription, scoring, and voice agents are optional layers on top.
Which AI features are in early access?
Call transcription, call scoring, objection analytics, live listen, whisper and barge, and AI voice agents. They are rolling out to customers in small groups, on every plan and not billed separately.
Put every client on one queue.
Book a 20-minute demo. Bring your GoHighLevel setup and we will show you how it maps to DialBrio.
Book a demo