- L1Rachel DonovanLive answer · bridged to Maya
- L2(720) 555-0122Machine detected · skipped
- L3(303) 555-0133No answer · retry in 30 min
(303) 555-0101 · Denver, CO · web form, 4 min ago
First in queue because she filled the form 4 minutes ago, has 0 attempts, and the speed-to-lead window is 5 minutes.
- Monthly bill
- $220
- Homeowner
- Yes
- Utility
- Xcel Energy
- Attempts
- 0 of 6
- MayaDo you own the home, and roughly what's the electric bill each month?
- RachelWe own it. It's been around two-twenty since we got the EV.
- MayaThursday at 10 or Saturday at 11 for a free design consult?
- RachelSaturday at 11. My wife will want to join.
01 · Dialing engine
Dial 1 line at a time, or 4 at once
Take careful lists one call at a time, or run up to four lines for cold outreach. Either way your reps talk to real people, from healthy local numbers, and reach new leads first.
Power and parallel dialing
Dial one line for careful lists or up to four in parallel for cold outreach. Answering-machine detection skips voicemail greetings and routes live answers to a rep in under a second. The rep only ever hears a person.
- L1Human answeredbridged to rep in 0.8s
- L2Answering machineskipped, retry later
- L3No answerretry in 30 min
- L4Busyretry in 15 min
Speed-to-lead triggers
A form fill, ad lead or CRM stage change fires an instant dial to the assigned rep while the lead is still on the thank-you page.
trigger → ring in <10sLocal presence & number health
Calls show a local caller ID from a rotating, reputation-monitored pool. Numbers flagged as spam are quarantined and swapped automatically.
auto rotation + spam remediationSmart lead prioritization
The queue reorders itself by recency, source, engagement and prior outcomes, and every lead shows why it is next.
explainable queueAuto follow-up sequences
No-answers flow into cadences of calls and SMS until the lead answers or the sequence completes.
5+ touches, automatic02 · AI intelligence
A coach on every single call
Every conversation is transcribed, scored and mined for objections, so managers coach from data instead of the three calls they had time to listen to.
Shipping in the AI release. AI suggests and scores; it never changes a disposition or a compliance decision on its own.
Transcription & sentiment
Full-call transcripts with speaker separation, sentiment and searchable keywords across your whole call history.
Automated call scoring
Each call is graded against your playbook: opener, discovery, objection handling, close attempt. The calls worth a manager's attention rise to the top.
Objection & talk-track analytics
See which objections kill deals, which rebuttals work, and how top performers phrase them, aggregated across the team.
Real-time whisper & barge
Managers listen live, whisper prompts only the rep hears, or join the call. New hires ramp in weeks, not months.
Revenue attribution
Every booked appointment traces back to the call, campaign and list that produced it, per rep and per client.
AI voice & SMS agents
Autonomous agents qualify inbound calls, revive cold lists and book appointments onto rep calendars, with a human handoff the moment a lead gets serious.
03 · CRM & workflow
Native sync, no Zapier tax
Contacts, dispositions, recordings and appointments write back to your CRM in real time, both directions, with no middleware to babysit.
- Two-way CRM sync
- Stage changes in the CRM update the dial queue; dispositions in DialBrio update the CRM.<5s sync latency
- Built-in SMS & email
- Text and email from the same screen as the dialer, with templates and the full conversation on the contact.unified conversation view
- Calendar booking
- Book onto rep calendars mid-call with round-robin routing, buffers and reminder sequences that cut no-shows.round-robin + reminders
- 14:02:09form.submittedRachel Donovanqueued · fresh
- 14:02:15call.answeredL1 · (303) 555-0101bridged
- 14:06:41dispositionappointment · Sat 11:00→ GHL 1.8s
- 14:06:42calendarConsults — Denver→ GHL 0.9s
- 14:06:42tagbooked-consult→ GHL 0.7s
Connects to
- GoHighLevel · native
- HubSpot · native
- Salesforce · native
- Zapier
- Webhooks + REST API
- ServiceTitan
- Housecall Pro
- Meta Lead Ads
- Google Sheets
- Slack
GoHighLevel ships first. HubSpot and Salesforce adapters are next on the roadmap.
04 · Compliance
Enforced by the system, not the honor system
Included on every plan, because a TCPA suit costs more than any dialer subscription.
DNC & consent
Federal, state and internal do-not-call lists are checked before every dial. Contacts without valid consent can't be queued.
blocked at dial timeCalling-hours guardrails
Time-zone-aware windows apply federal and stricter state rules, so reps never have to remember which state stops at 8 p.m.
per-state rulesAudit trail & retention
Immutable logs of consent source, dial attempts, recordings and opt-outs. Exportable when your lawyer asks.
export-ready logs- DNC · federalclear
- DNC · state (TX)clear
- DNC · internal listclear
- Consent sourceweb form · 14:02
- Calling hours · America/Chicago10:07 · open
- Caller ID reputationhealthy · A attestation
Cleared to dial
05 · For agencies
Run every client from one pane of glass
Multi-tenant from the ground up: your brand on the portal, your margin on the minutes, your dashboard across every client.
Unlimited sub-accounts
Isolated workspaces per client, with separate numbers, lists, agents and reporting, managed from one agency dashboard.
White-label portal
Your logo, colors and domain. Clients log into your calling platform and never see the DialBrio name.
Client billing & margins
Set your own client prices on seats and minutes. Usage is metered per sub-account and invoiced. You keep the spread.
| Client | Minutes | Your cost | Rebilled |
|---|---|---|---|
| Summit Solar | 24,610 | $423 | $738 |
| Apex Home Services | 12,440 | $217 | $365 |
| Brightline Insurance | 8,150 | $134 | $219 |
| Cedar Dental Group | 5,020 | $88 | $152 |
| Margin this month | +$612 |
Pricing
Simple plans. Honest pricing.
A flat fee per plan and transparent usage: 1.5¢ a minute outbound, $2 a number. Parallel dialing is included on every plan.
See it dial your own list.
14-day free trial · 500 free minutes · no credit card · white-glove migration on Agency plans.