Compare · DialBrio vs Five9
DialBrio vs Five9: enterprise contact center or a dialer you can start today
Five9 runs contact centers with hundreds of agents, IVR and workforce management. A GoHighLevel agency with a handful of reps rarely needs any of that, and the price and setup reflect it. This page puts the gap in numbers.
Facts checked November 4, 2026. Sources listed at the bottom.
The short version
Who should pick Five9, and who should pick DialBrio
Pick Five9 if
You run a contact center of 50+ agents with predictive dialing, IVR, workforce management and a dedicated admin.
Pick DialBrio if
You run outbound for GoHighLevel clients with a small team and want to be dialing this week.
What Five9 does well
Five9 does true predictive dialing at scale and has deep compliance tooling. We do not, and for large floors that matters.
Side by side
Features and limits: DialBrio and Five9
Anything marked “reported” comes from a review or from another company’s page, not from the vendor. “Not published” means the vendor does not show it on its own pages.
| Feature | DialBrio | Five9 |
|---|---|---|
| Built for | DialBrioGoHighLevel agencies and small outbound teams | Five9Contact centers, mainly larger ones |
| Dialer type | DialBrioParallel, up to 4 lines per rep | Five9Predictive, progressive, power and preview (per its dialer page) |
| Pricing page | DialBrioEvery plan and rate shown | Five9No public pricing. Quote only |
| Last published price | DialBrioPlans from $125 a month; Agency $550 with 5 seats | Five9Digital (no voice) $119 and Core (voice and dialer) $159 per concurrent seat a month, as of October 2026; higher bundles quote only |
| Minimum seats | DialBrioOne | Five950 on its archived pricing page; its landing pages say “if you only need 3 seats, you only pay for 3 seats” |
| Contract | DialBrioMonth to month. Yearly billing optional (15% off). | Five9Month-to-month, annual or multi-year, per Five9; 36-month terms reported by JustCall |
| Free trial | DialBrio14 days and 500 minutes, no card | Five9Demo only |
| GoHighLevel integration | DialBrioInstalled app, two-way | Five9None found; its CRM adapters cover Salesforce, ServiceNow, Microsoft, Oracle and Zendesk |
| DNC and calling hours | DialBrioChecked before every dial | Five9DNC list management, time-zone dialing rules and Manual Touch mode |
| Typical setup | DialBrioInstall, map sub-accounts, build queues | Five9Admin-heavy; Five9 sells implementation services, which larger customers typically need |
| Review theme | DialBrioNew, small sample | Five9Call issues, missing features and complexity are the top complaints on G2 (reported) |
We have not tested Five9 ourselves. Everything on this page is taken from the sources listed below, on November 4, 2026.
What it costs
A real month for a real agency
The same scenario for both: 10 client sub-accounts, 6 reps, 40,000 outbound minutes a month and one local number per client.
| Line | DialBrio | Five9 |
|---|---|---|
| Seats | DialBrioAgency plan $550 (5 seats) + 1 extra seat at $59 = $609 | Five9Quote only. At its last published price, the 50-seat minimum is at least $7,950 a month (50 × $159 Core) |
| Calls | DialBrio40,000 min × 1.5¢ = $600 | Five9Per-minute usage on a quoted rate plan, unless a bundle with unlimited talk-time is quoted |
| Local numbers | DialBrio10 × $2 = $20 | Five9Not published |
| Contract | DialBrioMonth to month. Yearly billing optional (15% off). | Five9Month-to-month, annual or multi-year; 36 months reported |
| Monthly total | DialBrio$1,229 | Five9Quote only |
Five9 no longer publishes prices, so we cannot give a total. Its pricing page, archived on October 12, 2026, listed Core (voice and dialer) at $159 per concurrent seat a month with a 50-seat minimum, which is at least $7,950 a month before usage. Its other pages say you can buy as few as 3 seats on a month-to-month or annual plan. Ask for a written quote that states the term, the seat minimum and usage fees.
Fee check
Every fee, side by side
Hidden fees are the thing buyers complain about most. This is where each company stands on the usual ones.
| Fee | Five9 | DialBrio |
|---|---|---|
| Setup fee | Five9Not published. Five9 sells implementation services, and its larger customers typically use them. | DialBrioNo setup fee. A one-hour setup call is included. |
| Contract | Five9Month-to-month, annual or multi-year, per Five9. 36-month terms reported by JustCall. | DialBrioMonth to month. Yearly billing optional (15% off). |
| Per-minute calling | Five9Billed per minute, in arrears, on quoted rate plans. Rates not published. Some bundles include unlimited talk-time. | DialBrio1.5¢ outbound US/CA, 1¢ inbound |
| Phone numbers | Five9Not published. | DialBrio$2 a month, local presence included |
| Texting | Five9SMS and MMS in its bundles. Usage charges apply; rates not published. | DialBrio1.2¢ per segment |
| Number registration (A2P) | Five9Not published. | DialBrioGuided in Trust Hub |
| Compliance checks | Five9DNC list management, time-zone dialing rules, Manual Touch mode and STIR/SHAKEN. | DialBrioDNC, consent and calling hours checked on every plan |
| Free trial | Five9Demo only. | DialBrio14 days and 500 minutes, no card |
Ease of use
Setup and daily use
Setup
One Capterra reviewer called Five9 “more complex than it had to be” (reported). Five9 sells implementation services and says its larger customers typically need more of them, so expect an admin and possibly a services engagement.
Time to first call
Five9 starts with a demo and a quote. DialBrio’s trial runs on your own GHL account, so the first call can happen the same day.
Fit
Five9’s published bundles carried a 50-seat minimum, so a small team should get the seat minimum and the term in writing before comparing.
Where we are newer
What DialBrio does not have yet
A fair comparison goes both ways. These are the places DialBrio is behind today.
- Five9 does true predictive dialing for large floors. DialBrio is built for small teams and tops out at four lines per rep.
- The white-label client portal and live listen, whisper and barge are in early access, not generally available.
- We onboard GoHighLevel agencies in small groups, so there can be a short wait for a start date.
Questions about DialBrio and Five9
What is a simpler alternative to Five9?
For GoHighLevel agencies, DialBrio. It is a dialer rather than a contact center, so you get queues, parallel lines and compliance checks without IVR, workforce management or a services project.
How much does Five9 cost?
Five9 does not publish prices now. As recently as October 2026 its pricing page listed Digital (no voice) at $119 and Core (voice and dialer) at $159 per concurrent seat a month, with a 50-seat minimum and usage fees on top. Its other pages say you can buy as few as 3 seats, so ask for a written quote.
Does Five9 integrate with GoHighLevel?
We found no GoHighLevel integration. Five9’s CRM adapters cover Salesforce, ServiceNow, Microsoft, Oracle and Zendesk, so GHL would need API work or middleware.
Does Five9 have a predictive dialer?
Yes, along with progressive, power and preview modes. DialBrio is a parallel dialer with up to 4 lines per rep, which suits small teams and keeps abandoned calls low.
Sources
Where the Five9 facts come from
Checked November 4, 2026. Plans and prices change, so confirm on the vendor’s own page before you decide.
- Five9 platform page (opens in a new tab)
- Five9 pricing page (archived October 12, 2026) (opens in a new tab)
- Five9 dialer page (opens in a new tab)
- Five9 outbound contact center (opens in a new tab)
- Five9: build a call center (opens in a new tab)
- Five9: call center phone system (opens in a new tab)
- Five9 on-demand demo (opens in a new tab)
- Five9 annual report (10-K, 2025) (opens in a new tab)
- G2: Five9 reviews (opens in a new tab)third-party source
- Capterra: Five9 reviews (opens in a new tab)third-party source
- JustCall on Five9 pricing (opens in a new tab)third-party source
Try it on your own account.
Book a 20-minute demo. We will map your sub-accounts to DialBrio and set up your 14-day trial with 500 free minutes.
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